How Many Customer Databases Can You Juggle?

Simplify With One

As your organization grows, so does your customer database. Unfortunately, too many customer databases are plagued by duplicate, inaccurate, and incomplete customer information. nChannel enables retailers to synchronize customer data between POS, web, CRM and financial systems. Master records can “live” in any enterprise system – synchronized and checked for duplicates with each transaction performed regardless of source.

Customer name and address validation is performed with each record added or updated, preventing invalid shipping addresses and ultimately, increasing customer satisfaction.We know what you’re thinking – and the answer is YES! Legacy POS data CAN be included in sales history!

Your customer may not remember which size jacket he bought in your Las Vegas store in 2008, but you will!

Having unique, synchronized customer records enable nChannel to present sales personnel with complete customer purchase history. Transaction history from multiple systems can be combined into one rolled-up view – whether made via telephone, in a store or online. nChannel ensures you’ll always know your customer.