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nChannel Case Studies

See how customers have transformed their small, medium, and large businesses using the nChannel platform.

AAA Washington

CIO, Jim Ryan

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Country or Region:

USA

Customer Profile:

AAA Washington operates 18 retail locations and serves one million members in Washington state and northern Idaho.

Solution:

nChannel was chosen because of their tactical advantage. Their pre-built connectors coupled with their leadership and experience made them the right partner for AAA Washington. Today, thousands of sales transactions and hundreds of inventory updates are seamlessly flowing daily between Lightspeed and Microsoft GP.

Industry:

Insurance and Travel

“Our customer satisfaction scores and retention rates remain high. Our new concept stores are enhancing our brand value, and we have a seamless multichannel integration built on a supportive and flexible retail technology stack that powers the front- end customer experience. nChannel is the invisible connector that makes it all work flawlessly.

Homage

VP of Strategy & Finance, Steve Werman

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Country or Region:

USA

Customer Profile:

Homage has created over 5,000 retro-inspired t-shirt styles that are worn by customers in every state.

Solution:

nChannel was chosen because they provided a single view of all their sales channels. Timely information allows Homage to react more readily to the market and provide better customer service.

Industry:

Fashion & Apparel

“What we needed was a single source of the truth, so we could accurately answer two simple, yet critical questions: How many of these shirts did we sell and how many of each t-shirt do we have? Unfortunately, we didn’t have a trusted repository of this information or the real-time intelligence needed by our teams.

Mike’s Archery

Owner and GM, Bryan Dickess

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Country or Region:

USA, Worldwide

Customer Profile:

Mail and phone orders, a website, eBay, and a partnered sub-site propel this six-person company to more than ten percent annual growth.

Solution:

Mail and phone orders, a website, eBay, and a partnered sub-site propel this six-person company to more than ten percent annual growth.

Industry:

Multichannel retailer selling complete range of archery equipment and accessories

There's no question. We could not have achieved this growth without our nChannel platform. It paid for itself fast. Now it saves hours and money every day.

Midwest Photo Exchange

President, Moishe Appelbaum,

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Country or Region:

USA and worldwide

Customer Profile:

Midwest Photo Exchange has grown during 25 years to sell 30,000 SKUs via store, Web, phone, and tradeshows.

Solution:

nChannel was selected over five rivals for its proven workability and highly favorable pricing.

Industry

Multichannel retailer selling camera, PC, software and audio gear.

We make specials show up faster and specify in advance when they start and stop. Even better, once we attract a new customer from a less agile retailer, we keep them.

Texas Tamale

Scott Black, Regional Manager, Sales and Marketing

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Country or Region:

USA

Customer Profile:

A robust web store, deli location and food items in grocery stores and retailers around the USA have fueled TTC to grow by nearly 20 percent annually and sell more than 3,000,000 tamales.

Solution:

nChannel’s AppSuite was chosen from numerous competitors because of its convincing references, case studies and track record. nChannel’s company culture and work ethic also played a role in being chosen.

Industry:

Multichannel retailer selling a range of fresh and frozen Mexican-themed food including tamales, salsas and more.

We convert and close about 20 percent more online sales because nChannel speeds up order processing.

Goedeker’s

Jeff Minor, Chief Information and Technology Officer

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Country or Region:

USA

Customer Profile:

During the past 50 years, Goedeker’s has grown from one to 80 employees who manage and market 130,000 SKUs on its website, in the showroom and through its eCommerce portal.

Solution:

nChannel was recommended to Goedeker’s by its Microsoft Dynamics partner, SMB Suite. The platform was researched, tested and approved.

Industry:

Multichannel retailer selling home goods to consumers and small businesses

Our customer ratings on Google rose from high 3s to a consistent 4.6 out of 5 with highly positive comments.

Trouts Fly Fishing

Kevin Cooke, eCommerce Manager

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Country or Region:

USA

Customer Profile:

Trouts Fly Fishing average order size is 11 items and $110 per sale. They serve both the inexperienced fisher and the expert angler.

Solution:

nChannel was chosen because only nChannel had a consistent real-time inventory solution with all the expandability needed, fast support, and the ability to hit the ground running.

Industry:

Trouts Fly Fishing sells in-store and online through Amazon, eBay, and Magento.

Order Processing and multi-step fulfillment have dropped from several hours a day to one hour. An order that took us four to five minutes is now 30 or 40 seconds.

Ohio Mulch

Susan Lucore, Controller

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Country or Region:

Central OH, USA

Customer Profile:

Ohio Mulch is a landscaping supply business that has been providing innovative products for more than 20 years. They produce and sell more mulch in Ohio than any other manufacturer.

Solution:

nChannel was chosen because only nChannel was able to provide business process, integration, automation, and anywhere, anytime visibility of Ohio Mulch’s business.

Industry:

Landscaping

We were so confident about using nChannel to manage our multichannel enviornment that we went live the Friday before Mother’s Day. It’s one of our busiest weekends of the year and our new fulfillment process helped to make it one of the best.

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