This week we’re reading about customer retention. Most companies aren’t satisfied with their ability to retain customers. Check out these tactics and measurements to improve your customer retention rates. (more…)
Your multichannel business is growing! Orders are flying in. You’re thinking of expanding to new sales channel like Amazon or an eCommerce website. You’re hiring more staff just to keep up.
With growth though comes growing pains.
Higher order volumes result in more order processing. Each channel adds more inventory to track and orders to invoice. Product descriptions need shared across all channels to remain consistent.
You start to feel the weight of having your systems disconnected. Your processes aren’t streamlined and automated. Your staff is spending most of their days manually entering data from one system to another. You stop focusing on growth and more on how to fix order errors made by your team.
Is it time for you to integrate your multichannel business? (more…)
This week we’re reading about a few different topics. We are looking at multichannel vs omnichannel, how retail technologies can help meet consumer needs, and mobile trends in 2017. (more…)
Thinking about replatforming your eCommerce site? It’s a big decision. It seems overwhelming to make a switch or upgrade to a new eCommerce platform.
Is it worth the risk?
This article will help you understand what it takes to replatform your eCommerce site. Full disclosure, it’s not as bad as it seems! (more…)
This week we’re reading various articles about customer loyalty. Today’s well-informed consumers are surrounded by so many choices that their loyalty to one brand can be fickle. Many retailers are taking the year 2017 to focus on building their customer loyalty programs. If you plan to do so, then you’ll want to check out these articles below first. (more…)