Nearly 60% consumers are now willing to switch to a competitor with quicker and cheaper shipping.
Consumers are comparing their shipping options ahead of purchasing. They’re asking, “Can I find a better deal somewhere else?”
And it’s not enough to just win the sale at check out— you also have to deliver as promised. A negative shipping experience can have irreparable damage. 83% of consumers are less likely to re-purchase from a retailer after a negative delivery or shipping experience. And, about a third of consumers will leave a bad review or post on social media about it.
But, a lot of sellers still struggle to meet consumer delivery expectations. 95% of companies have experienced delays or bottlenecks in their order fulfillment operations in the last year . 45% faced issues with order picking and processing, while 37% struggled with inventory management.(more…)
(This article was last published on June 15, 20167. We’ve updated it for accuracy and completeness.)
It’s not always easy to find the eCommerce research you’re looking for. We took the time for you to find and compile some of the best eCommerce statistics on the web.
Check out 100 statistics about mobile, marketplaces, shipping, personalization, and more! Use our resource as the one place to find lots of data points to use for whatever purpose you need.(more…)
(This article was last published on April 21, 2017. We’ve updated it for accuracy and completeness.)
Today’s consumers want to interact and buy from your brand across different offline and online channels. No matter where they buy, they want that experience to be friction-less and intuitive. Consumers will even pick a favorable experience over shopping for the lowest price or top-quality product.
This puts a lot of pressure on merchants to create a seamless experience. You have to be strategic and thoughtful to ensure your systems and processes support customer expectations.
When it comes to order management and delivery, many retailers are turning to distributed order management (DOM) to achieve just that. The challenge? Distributed order management is a dynamic change from traditional order management. It can be difficult for merchants to make the necessary changes to support.
But, those who do it right can gain a competitive advantage and better serve their customers.(more…)
(This is a guest post from our friends over at ShipStation, leading web-based shipping solution that helps ecommerce retailers import, organize, and ship orders quickly and easily—wherever you sell, however you ship)
According to ShipStation’s latest Last Touch report, 83% of consumers are less likely to re-purchase from a retailer after a negative delivery or shipping experience.
With more customers shopping online than ever before, it is even more important to ensure your products are being shipped effectively and in a timely manner. Sometimes that means outsourcing and hiring a 3PL, or Third Party Logistics provider. 3PL’s are a great way to scale your business because they take part or all of your shipping processes in their own warehouse so you can focus on other business operations.
Finding the right 3PL is extremely important since they are your customer’s last touch with your brand, which can ultimately make or break their satisfaction. There are many things to consider when searching for a 3PL to meet your needs.(more…)
If you want to sell on Amazon, then you have to understand what an ASIN is and how they’re used. These unique product identifiers are part of Amazon’s selling policies and help shoppers find the items they want.
If you don’t use ASINs correctly, you can violate Amazon’s selling terms and even lose your eligibility to sell on the platform!
So, what’s an ASIN number and how do you use it?(more…)