Order Tracking & History
Provide visibility into all orders for all customers across all channels from a centralized location. As order transactions flow through nChannel, any user from across your organization can access this data to provide outstanding service to your customers.
- Ensure timely and accurate follow up to customer inquiries
- Track orders as they are being processed
- Respond to alerts due to shipping delays
- Annotate orders and append comments to any order at any time
Centralize customer data from all of your sales channels into a single location. This empowers your team to resolve customer issues faster and improve overall customer satisfaction. Eliminate the disjointed service that results from isolated information.
- Access to each customer’s complete sales history from all channels
- Insight into customer shopping habits, preferences, feedback and inquiries
- Centralized order management capabilities
Returns & Shipping
Enable store personnel to review customer purchases made either online or from other retail outlets. Empower your team to quickly process returns and exchanges to improve customer satisfaction and encourage future purchases.
- Allow returns and exchanges across channel lines (e.g. buy online, return in store)
- Provide instant access to the information required to facilitate returns
- Integrate return transactions with your financial system
- Utilize advanced shipping tactics (e.g. ship from store, same-day delivery)
Service Level Monitoring
Set service level expectations by channel or customer type to ensure the best possible shopping experience for every customer. Keep track of on-time order fulfillment by customer, customer type or fulfillment location. Anticipate problems, like stock outs or late deliveries, so you can proactively inform your customers.
- Build workflows to monitor service based on your rules
- Avoid one-star reviews by getting ahead of potentially negative customer experiences
Are you ready to transform your business? Contact us to get a free quote.
An Introduction to nChannel
Did You Know?
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