Automate Your Returns Process
When you sell online, returns are inevitable. It can be a hassle though to manage the returns process between your eCommerce platform like Shopify or Magento and your ERP like Microsoft GP and NetSuite.
When your frontend and backend systems aren’t integrated, it falls on your team to enter by hand the return request information back and forth between your ERP and eCommerce platform. This can take too much time and is prone to errors.
You need a simple way to handle the returns process. Customers are more likely to shop again with a retailer who provides a smooth returns process.
How does nChannel help?
nChannel’s returns management process removes the complexity of refunding a customer for an online return. It ensures that all the information for a return moves quickly between your systems so your customer can be refunded the correct amount right away, all without you touching any buttons.
- Give customers the ability to start an online return right from your website
- Automate the return process between your eCommerce and ERP systems
- Support partial returns for a single online order
- Quickly refund customers for a valid return