Sorted by Topic: Customer Experience Management
Are you considering running a flash sale? If you are, then read our guide first!
Our ultimate guide to flash sales details everything from planning, running, and overcoming common failures of flash sales.
Do you want the financial benefits of a loyal customer base? Then you need to take steps to increase your overall customer loyalty.
Common practice is to hand out loyalty cards that provide discounts, but loyalty programs are shown to be ineffective at creating loyalty. The data actually shows that consistently positive customer experience is what drives customer loyalty. This white paper explains why that is and what you need to do to build a company that focuses on creating those exceptional customer experiences.
Your retail business is made up of super heroes who do their jobs and they do them well. Yet, your company struggles against your competitors’ lower prices, better margins, and more seamless customer experiences. You are losing business, because your super hero team is struggling to work as one. This white paper looks at the challenges faced by the modern retailer and how a multichannel management platform is the answer.
Social media storefronts present a new opportunity for retailers. Unfortunately, it means you have yet another channel with its own unique challenges to manage. In order to reap the benefits of selling on social media, you need to understand how to integrate that channel with the rest of your retail operation. This white paper dives into what you need to know.