Sorted by Topic: Supply Chain Management
As eCommerce sales continue to rise, so has consumer expectations of delivery transparency, accuracy, and speed. With pressure from Amazon and Walmart, most retailers are scrambling to find innovative ways to lower costs and increase shipping speeds of packages.
It’s no surprise then that last-mile delivery has become top of mind for most retailers. Those willing to invest in optimizing their processes could turn their logistics into their differentiator. In a time when customers no longer buy based on price alone, retailers must meet expectations on all other aspects of the customer experience.
If you want to improve your last-mile delivery this year, check out our overview of it that includes its challenges, innovative ways brands are tackling the issue, and what you can start doing today to improve your logistics. (more…)
One of the most frustrating experiences for online shoppers is receiving an online order late or never at all. A bad experience like this can ensure that customer doesn’t shop with you again.
Despite its importance, online merchants tend to overlook their shipping and fulfillment strategy. Others might know it’s important, but find it’s too confusing or complex to optimize. Either way, you could be losing sales and wasting money by not improving your fulfillment strategy.
To help merchants navigate the complexities of eCommerce order fulfillment, this guide helps you determine the best fulfillment strategy for your business. (more…)
(This post was originally published on March 24th, 2015. We’ve updated it for accuracy and completeness.)
In 2016, Amazon generated 22.99 billion U.S. dollars in third-party seller service revenues. Third-party sellers account for 50% of paid units sold on Amazon.
That’s a lot of online orders to deliver!
To ensure accurate and on-time delivery, more sellers are using Fulfillment by Amazon (FBA) to fulfill their orders. In 2016, Amazon more than doubled the items they delivered for other sellers from 2015 to exceed over 2 billion items. Active sellers using their fulfillment service rose more than 70% in 2016.
You might be asking yourself, “Should I be using FBA?”
This post explains how FBA works and what you need to consider before using FBA. Keep in mind that it’s not best for everyone!
(This post was originally published on April 28th, 2015. We’ve updated it for accuracy and completeness.)
Free shipping is the incentive online shoppers want most.
Customers expect affordable, fast, and flexible delivery options when they order online. They expect you to deliver their orders by the promised date.
And, if you’re ordering from Amazon, you know that the “Fulfilled by Amazon” logo means they will meet your expectations. Amazon’s advanced fulfillment system is one of their biggest differentiators and sets the bar high for merchants. It’s part of the foundation of their company. They have the resources and technology available to provide customers with free and, even within the hour, shipping.
If you’re a smaller merchant, order fulfillment can be a painful process–it can be tough to meet the expectations set by Amazon. Many merchants rely on a 3rd party fulfillment provider to help manage online orders and save them money.
Fulfillment by Amazon (FBA) is a popular 3rd party fulfillment service, but it’s not for everyone. This post helps you compare some of the top FBA alternatives for merchants.
Consumers are putting some serious pressure on retailers when it comes to delivering products. Retailers must be able to provide different delivery options to multiple destinations. They also must deliver accurately and on-time. And, shipping must be affordable (read: free).
That’s a tall order for retailers. If you’re a growing business, it’s hard to understand and realize the benefits of optimizing your supply chain management. In this article, we’ll cover the basics of supply chain management and why you need to make it a priority for your business. (more…)