Sorted by Topic: Supply Chain Management
When you sell online, dealing with returns is unavoidable. Customers return products for many reasons such as a damaged product, wrong item, product looks different than online, or they purposely ordered different sizes or colors.
High return rates are a problem for eCommerce sellers. It can ruin your profitability. However, many sellers tend to overlook their return policies and processes.
Your return strategy is an integral part of your eCommerce strategy. If you haven’t put much thought into it, see why you should now. (more…)
Running an eCommerce business is tough. A common pain point for eCommerce sellers is tracking and managing their inventory. If you sell across multiple online channels, it gets even harder. During your busy selling season, tracking inventory is just downright frustrating.
How you manage your inventory can determine the success of your business. You want to avoid overselling and upsetting customers, but keeping too much stock ties up your cash.
To help you build a more profitable business, this post considers some key inventory challenges that eCommerce sellers face and how to avoid them. (more…)
How quickly do you deliver your eCommerce orders? How many delivery options do you offer? What do you charge for shipping? Is your shipping reliable?
A negative shipping experience has a large impact on your business. It affects your brand image, customer loyalty, and can increase costs. If there’s one business area to focus on next, consider making it your eCommerce delivery strategy. New statistics show that a good shipping experience is more important than ever. (more…)
(This post was originally published on June 11th, 2012. We’ve updated it for accuracy and completeness.)
Running a successful multichannel business takes many hours of hard work and a dedicated team of employees. There are a variety of factors that go into maintaining brick and mortar and eCommerce operations. When it’s going well, it’s hard to change things up.
But even for successful businesses, there are ways to improve operations, increase sales, and improve customer satisfaction. Through integration of your eCommerce and point-of-sale (POS) systems in store, your business can reach higher goals with ease. (more…)
The implementation of dimensional (DIM) weight pricing by the parcel services shook up shipping forever. The new algorithm no longer charged businesses to ship based on how much their packages weighed, but instead by how much space they took up in their trucks.
Overall, this generally increased the prices for shipping—eating into margins for eCommerce sales. Not only was the new pricing model expensive, but it was more complicated. There’s math involved, and if you really want to ship as cheaply and efficiently as possible, you probably need to spend some time playing around with box sizes and what products can fit where to get the best deal.
However, just when you thought you’d cracked the code to DIM pricing, the parcel services are shaking it up again. They realize that they’re in a lucrative industry. As your eCommerce business booms, so does their business. They’re changing the algorithm, and ultimately, it’s going to cost you more.
Luckily, we have all the information you need to tackle this head on and hopefully turn it around in your favor. (more…)