Sorted by Topic: Supply Chain Management
(This post was originally published on April 20, 2016. It has been updated for accuracy and completeness).
A growing retail business often needs to upgrade their technology to keep up with operations. One of the bigger technology investments you’ll make is in an Enterprise Resource Planning (ERP) system. This technology often becomes the lifeline of your business. It’s where you handle your financials, order processing, product information, reporting, and more. It’s been a technology that retailers and wholesalers have turned to for many years to manage all different aspects of their business.
Just like other technology systems, ERPs are also making the move to cloud services allowing them to be more affordable and flexible. This article will define what an ERP is, the benefits of cloud-based ERP systems, and list out today’s top ERP systems. We hope this helps you decide whether you’re ready for an ERP and how to evaluate the best one for your business.(more…)
(This post was originally published on July 6, 2017. We’ve updated it for accuracy and completeness.)
Can your customers rely on your shipping policies? How often do you miss a date or ship the wrong item?
A negative shipping experience can have an irreparable impact on your relationship with customers. 84% of consumers say that they won’t return to a brand after just one poor delivery experience.
All it takes is one mistakes to erode your brand image and customer loyalty. These mistakes add up and affect your bottom line too.
If there’s one business area to focus on next, consider making it your eCommerce delivery strategy. Statistics show that a good shipping experience is more important than ever for customer retention.(more…)
(This is a guest post from our friends at ReTrans Freight, provider of integrated transportation technology solutions, focused on simplifying LTL B2B/B2C online commerce.)
When evaluating 3PL providers and logistics companies, technology should arguably be one of the primary attributes to be considered. What sort of tools are available to clients and do these come at an additional cost? How secure is the environment within which your data will be housed? Now that we are deep into the internet age, it’s imperative that merchants question the ways in which their logistics partners automate, integrate and innovate. After all, freight costs are one of the largest line-item expenditures a company manages so it behooves shippers to ensure that their getting their money’s worth.(more…)
Online shoppers continue to push retailers to meet delivery expectations when it comes to shipping costs (free) and convenience. This is a tall order for many merchants. However, those who meet customer expectations are winning more sales. Among a competitive landscape, retailers are realizing more than ever that their fulfillment processes can be a competitive advantage.
If you haven’t put serious thought into your fulfillment processes yet, now is the time to do so! You could be losing sales because you’re not offering what customers are looking for. Read this article to understand what today’s online shoppers are looking for and how you can improve to meet their needs.(more…)
(This post was originally published in April 2015 and updated in November 2017. We’ve updated it for accuracy and completeness.)
We spend a lot of time talking about things that build our eCommerce business; things like marketing and SEO and data analysis. But, most people who expand their business to the web forget about some of the fundamental ethical issues at hand.
Josiah Stamp, an early 20th century economist, said, “It is easy to dodge our responsibilities, but we cannot dodge the consequences of dodging our responsibilities.” That was a century ago, but in a modern world, which is more transparent than ever, business ethics remain extremely important.
If you run an eCommerce business, you need to understand the ethical implications of your business. Ethics are good for the soul. But, they’re also good for the bottom line.
This post dives into the ethical issues in eCommerce that you should be thinking about.