Sorted by Topic: Supply Chain Management
(This post was last published on December 12, 2017. We’ve updated it for accuracy and completeness.)
Consumers expect affordable (free), fast, and flexible delivery options when they order online. Free and discounted shipping is a leading reason why shoppers turn to marketplaces like Amazon to purchase. The “Fulfilled by Amazon” logo makes such a difference for shoppers because it guarantees that the seller will meet their shipping expectations.
Amazon’s advanced fulfillment system is one of their biggest differentiators. It also sets the bar high for merchants. Amazon has the resources and technology to provide customers with free and fast, even within 2-hour, shipping.
If you’re a smaller merchant though, order fulfillment is a painful process. It’s tough to meet the expectations set by Amazon for your customers. Many merchants then rely on third- party fulfillment providers to manage their fulfillment processes and protect their bottom line.
While Fulfillment by Amazon (FBA) is a popular third-party fulfillment service, it’s not for everyone. This post helps you compare top alternatives to FBA.(more…)
(This post was last published on January 15th, 2018. We’ve updated it for accuracy and completeness.)
Countless small and medium-sized businesses reach shoppers online through Amazon. Just in 2018, third-party marketplace sellers accounted for 58% Amazon’s annual gross merchandise sales. Shoppers turn to marketplaces like Amazon for one important reason – free shipping.
For the U.S., the second leading reason for choosing to shop on marketplaces is free and discounted shipping, according to the UPS Pulse of the Online Shopper 2018.
And while free shipping might convince a shopper to make a purchase. It’s the entire delivery experience that drives a customer to make another purchase.
In fact, 84% of consumers say that they won’t return to a brand after just one poor delivery experience.
Recognizing this, Amazon offers their own fulfillment program, Fulfillment by Amazon (FBA) to guarantee sellers fast, accurate, and affordable shipping for your customers.
You might be asking yourself, “Should I be using FBA?”
This post explains how FBA works and what you need to consider before joining the program. Keep in mind, it’s not always the answer for everyone!
(This is a guest post from our friends at Red Stag Fulfillment, an eCommerce fulfillment service provider with warehouses across the United States.)
Since the end of June, warehouse managers and fulfillment company leaders have walked around looking much paler than usual, and it’s not just because we’re spending more hours than ever getting your eCommerce purchases to you on time.
On June 30, Last Week Tonight took a shot across the bow at warehouses, specifically the working conditions in eCommerce fulfillment centers. While they targeted the industry giant, it’s our business model too. The horrid working conditions that they described do exist, but they’re not the norm from our experience.
Since no one wants to be lumped in with a bad business, especially when things just aren’t true or standard practices, we wanted to take a moment and correct the record a little. Last Week Tonight didn’t get Red Stag Fulfilment right, and the show probably didn’t get your warehouse right either.
Some of our competitors are amazing too, so we expect the show shortchanged them as well. If you permit us, we want to talk about how fulfillment companies (especially us eCommerce brands) like to treat our staff, and why this is important to keep thinking about now. And, since we’re fair, we’ll even mention why John Oliver focusing on the industry can be a wonderful thing for many warehouse workers in the U.S.(more…)
(This post was originally published on April 20, 2016. It has been updated for accuracy and completeness).
A growing retail business often needs to upgrade their technology to keep up with operations. One of the bigger technology investments you’ll make is in an Enterprise Resource Planning (ERP) system. This technology often becomes the lifeline of your business. It’s where you handle your financials, order processing, product information, reporting, and more. It’s been a technology that retailers and wholesalers have turned to for many years to manage all different aspects of their business.
Just like other technology systems, ERPs are also making the move to cloud services allowing them to be more affordable and flexible. This article will define what an ERP is, the benefits of cloud-based ERP systems, and list out today’s top ERP systems. We hope this helps you decide whether you’re ready for an ERP and how to evaluate the best one for your business.(more…)
(This post was originally published on July 6, 2017. We’ve updated it for accuracy and completeness.)
Can your customers rely on your shipping policies? How often do you miss a date or ship the wrong item?
A negative shipping experience can have an irreparable impact on your relationship with customers. 84% of consumers say that they won’t return to a brand after just one poor delivery experience.
All it takes is one mistakes to erode your brand image and customer loyalty. These mistakes add up and affect your bottom line too.
If there’s one business area to focus on next, consider making it your eCommerce delivery strategy. Statistics show that a good shipping experience is more important than ever for customer retention.(more…)