Sorted by Topic: Customer Experience Management
Online return rates average around 20%, more than double of brick-and-mortar stores at 9%. During the holidays, returns can surge to 30% or more!
Returns are an inevitable for online sellers, but some face the challenge better than others. Left unmanaged, returns are a quick way to erode your profitability, especially if you’re planning for aggressive growth.
Are your returns draining your resources? Are you coming up with a plan to deal with them once and for all? (more…)
Integrating BigCommerce to NetSuite is a big (but necessary) step for growing merchants. When looking for integration solutions, it can be overwhelming to find and vet numerous providers. Since integration projects take consider time (and money) to implement, you want to make sure you’re choosing the best solution the first time around.
To help you find the best BigCommerce to NetSuite integration solution, we’ve put together a list of some of the most important questions you should be asking solution providers. Answers to these questions will help you understand what you’re getting for your money and will help set solutions apart from each other. (more…)
A great feature of Magento is being able to set up and manage multiple webstores. This gives merchants the freedom to create multiple domains so you can expand your product assortment and grow your business.
However, running multiple Magento stores has its own set of challenges. It’s difficult to manage separate websites and keep up with orders, inventory levels and product information. For some, these challenges might seem too overwhelming and deter you from selling through multiple storefronts.
Whether you’re considering using multiple Magento stores or are already doing so, we’ve got answers for you! We’ll explain why you would want to sell on multiple stores, the challenges of doing so, and best practices for overcoming those challenges. (more…)
Are you growing more and more frustrated with running your multichannel business? All growing merchants face their breaking point. You can’t keep up with customer demand. You continue to frustrate customers with a poor experience and start losing them.
You know there’s a better way out there to run your business, but how do you know you’re ready to take the next step?
Here are our top 10 signs that you’re ready to integrate your Magento webstore with your other backend systems like an ERP, accounting, POS, or logistics systems so you can start automating your business processes. (more…)
(This is a guest post from our friends over at Impresee, a visual API company that offers services for eCommerce, such as visual search and creative search.)
For some time now eCommerce has been around and growing, and it isn’t showing any signs of slowing either. In 2014 online stores worldwide sold around 1,300 billion US dollars and they’re expected to sell 4,800 billion US dollars in 2021!
With figures like those it’s clear that nowadays the problem eCommerce faces has nothing to do with getting people to buy online but with how much online competition has grown! Not just smaller businesses competing against each other, but industry giants squeezing out smaller online stores too.
As the owner of a small online store, there’s no way you can compete with the giants, and you shouldn’t try! But how do you manage not to compete? Well, the answer is simply customer engagement. (more…)