Sorted by Topic: Customer Experience Management
The faux holiday National Returns Day came earlier this season than previous years. UPS estimated that they would process and ship 1.5 M returned packages on December 19th and expected another wave of 1.3M packages to hit on January 3rd. It’s unusual to see a spike in returns before Christmas. Experts, however, contribute this new trend to major holiday deals happening even before Black Friday. No matter when “National Returns Day” happens though, returns are an inevitable part of holiday selling or retail in general. And how you handle returns can have a major impact on both your profitability and customer satisfaction.
So, were you ready to handle returns this year? If you weren’t, here’s our latest tips and advice on why you should improve returns in 2019 and how to do so. (more…)
(This is a guest post from our friends over at Finale Inventory, a cloud-based, multichannel inventory management software for eCommerce.)
Running an eCommerce business is both a daunting and rewarding task. A lot goes into building, growing, and managing a business whether it exists online or as a brick and mortar entity. However, eCommerce businesses take a little extra to thrive in today’s digital world. eCommerce businesses are not “new” by today’s standards, but they are still a business model that is being learned and improved by entrepreneurs the world over.
With this in mind, how can you make your own business as successful as it can be? Not only are there a lot of other businesses to compete with, but you want your business to be more than just successful. You want it to have staying power, monetary growth, and a strong following as time goes on. So, how can you ensure that your eCommerce business is successful and more? The following are some essential tips to keep in mind that can make positive, lasting differences. (more…)
(This is a guest post from our friends over at Hawksearch, a search platform that leverages advanced machine learning and pattern analysis to identify the best search experience to deliver to both your B2C and B2B users.)
The eCommerce industry has had explosive growth in the past few years. Ad Week recently stated that millions of dollars of business are conducted every 60 seconds on today’s eCommerce websites. While B2C online selling is still ahead, the great news is that B2B eCommerce is growing exponentially every year. In fact, B2B eCommerce is rapidly becoming a critical marketing channel for many industries, including manufacturing and distributors. There is no question that B2B eCommerce will create the opportunity for these businesses to see significant sales and revenue growth.
Selling online for B2B companies such as manufactures and distributors has really changed the way business gets done, especially when compared to traditional methods. In this blog, we are going to look at how B2B businesses can really benefit from eCommerce and how companies can harness the latest technology to achieve real online success. (more…)
(This is a guest post from our friends over at Shipmonk, a pick, pack, and ship fulfillment solution for eCommerce.)
eCommerce is evolving at a rapid pace. If you want to continue boosting sales and conversion rates over time, it’s important to stay ahead of the latest online shopping trends. In this article, we’ll cover 13 top trends for eCommerce in 2019. Read on to learn what they are and how to implement them in your online business. (more…)
(This is a guest post from our friends over at Noissue, a company that allows merchants to design their own branded tissue paper.)
The importance of packaging often gets lost in the world of eCommerce retail. It’s a myth that a good product ‘sells itself’. As markets become more competitive, small points of difference can have a huge impact. Does your current packaging excite your customers, and help to ‘sell’ your brand? If not, it might be worth thinking about a refresh. (more…)