Sorted by Topic: Customer Experience Management
Just a few years ago, research found that 48% of companies now conduct 50-74% of all corporate purchases online. Further, 23% of companies do 75% or more of their purchasing online.
While it’s clear that B2B buyers want to make purchases online, many manufacturers, distributors and others have been slow to adopt eCommerce initiatives.
Part of the problem is that shifting to an online sales model isn’t any easy transition. It can require an entire overhaul in how you conduct business. And, without the right mindset and strategy, your digital transformation might not be fully realized.
To help get you started, our quick guide focuses on five key areas that are key to any successful eCommerce initiative.(more…)
eCommerce fraud is more prevalent than ever as online sales continue to set historic numbers. And, dealing with fraud is costly to merchants — it has the potential to cost you more than 7.5% of your current revenue!
Unfortunately, dealing with evolving fraud tactics is frustrating and time-consuming. And, protecting yourself against potential risks can backfire. Sometimes merchants end up declining real orders and lose customers as a result.
Nonetheless, any online seller needs the right processes and technology in place to safeguard their data. Otherwise, fraud can quickly drain your profits and ruin your brand reputation.
Follow these 7 easy steps to protect your online store today, keeping your bottom line healthy and your customers happy.(more…)
(This post was originally published on April 1, 2015. We’ve updated it for accuracy and completeness.)
As your sales increase, your manual order processing can begin to break down. You take too long to enter data, you’re prone to critical errors like shipping to the wrong address, and you can’t easily track orders for customers.
At this point, your online business is ready for an order management system (OMS), or software built to help you centralize your order processing across sales channels and fulfillment methods. It automates your workflows and helps you control your customer experience.
However, there’s no shortage of order management software available today. To help you narrow down your choices, we compare the top 5 order management systems for you.(more…)
(This is a guest post from our friends over at121eCommerce, a seasoned Magento Professional Partner and web development agency specializing in B2B and B2C eCommerce.)
We all have to grow up sometime.
For some of us it happens gradually- we get a little taller, a little stronger each day.
And for some of us it happens overnight- you wake up one morning only to find out you no longer fit into your clothing.
It’s not that different for B2B eCommerce companies.
According to Amazon, B2B eCommerce was worth $829 billion in 2016 – and by 2023, it’s estimated to grow to a market size of $1.8 trillion.
In other words- it’s time to grow up.
So, how can you make sure that your eCommerce website is ready for this spurt, and ensure that it’s easy for B2B shoppers to use your services? In this guide, we’ve put together a few tips you can use to improve your website and shopping experience.(more…)
Can your customers rely on your shipping processes? How often do you miss a date or ship the wrong item?
A negative shipping experience can have an irreparable impact on your relationship with customers. 84% of consumers say that they won’t return to a brand after just one poor delivery experience. It’s evident that a good shipping experience is vital for customer retention.
If you haven’t already, consider improving your online fulfillment processes. You can start by learning from EasyCare Inc and how they instituted same-day shipping for their equine business.(more…)