Sorted by Topic: Customer Experience Management
(This post was originally published on April 1, 2015. We’ve updated it for accuracy and completeness.)
As your sales increase, your manual order processing can begin to break down. You take too long to enter data, you’re prone to critical errors like shipping to the wrong address, and you can’t easily track orders for customers.
At this point, your online business is ready for an order management system (OMS), or software built to help you centralize your order processing across sales channels and fulfillment methods. It automates your workflows and helps you control your customer experience.
However, there’s no shortage of order management software available today. To help you narrow down your choices, we compare the top 5 order management systems for you.(more…)
(This is a guest post from our friends over at121eCommerce, a seasoned Magento Professional Partner and web development agency specializing in B2B and B2C eCommerce.)
We all have to grow up sometime.
For some of us it happens gradually- we get a little taller, a little stronger each day.
And for some of us it happens overnight- you wake up one morning only to find out you no longer fit into your clothing.
It’s not that different for B2B eCommerce companies.
According to Amazon, B2B eCommerce was worth $829 billion in 2016 – and by 2023, it’s estimated to grow to a market size of $1.8 trillion.
In other words- it’s time to grow up.
So, how can you make sure that your eCommerce website is ready for this spurt, and ensure that it’s easy for B2B shoppers to use your services? In this guide, we’ve put together a few tips you can use to improve your website and shopping experience.(more…)
Can your customers rely on your shipping processes? How often do you miss a date or ship the wrong item?
A negative shipping experience can have an irreparable impact on your relationship with customers. 84% of consumers say that they won’t return to a brand after just one poor delivery experience. It’s evident that a good shipping experience is vital for customer retention.
If you haven’t already, consider improving your online fulfillment processes. You can start by learning from EasyCare Inc and how they instituted same-day shipping for their equine business.(more…)
As of now, many Magento merchants are choosing to stay on their Magento 1 stores despite their June 2020 official end of life date. Now that June has arrived, what can Magento 1 users expect to happen to their webstores in the coming months?(more…)
(This is a guest post from our friends over at Trellis, a full-service eCommerce agency providing cutting edge solutions for bold B2B & B2C brands.)
Welcome to our brief “how-to” guide on engaging an eCommerce digital agency for software design, development, and other agency services. This guide is designed to help prospective eCommerce agency clients get the most out of their agency engagements and relationships, while ensuring they are an ideal client in their own right.(more…)