Sorted by Topic: Customer Experience Management
This week we’re reading about customer retention. Most companies aren’t satisfied with their ability to retain customers. Check out these tactics and measurements to improve your customer retention rates. (more…)
This week we’re reading various articles about customer loyalty. Today’s well-informed consumers are surrounded by so many choices that their loyalty to one brand can be fickle. Many retailers are taking the year 2017 to focus on building their customer loyalty programs. If you plan to do so, then you’ll want to check out these articles below first. (more…)
Your business is growing. You realize you need a robust backend system like an ERP to manage your processes.
There’s many different types of ERP systems available. How do you evaluate different ERP systems for the one that’s best for your multichannel retail business?
This article will help you choose an ERP that supports specific multichannel retail requirements that meets your customers’ demands. (more…)
89% of businesses soon expect to compete mainly on customer experience, as reported by Gartner. Customer experience is becoming a key brand differentiator, over price and product. However, as retailers add more selling channels, their customer experience becomes more difficult to manage for every customer touchpoint.
Many merchants realize the need for a seamless customer experience across channels. However, many admit that they currently aren’t doing it well. They don’t have the technologocail capabilities necessary to make it happen.
With fear of customer churn due to bad experiences looming, retailers are looking to unified commerce. In this article, we’ll explain what unified commerce is and its advantages to merchants. (more…)
There’s nothing much worse than seeing an “out of stock” sign for a product you want. Frustrated customers either buy from a competitor or don’t buy at all. As the merchant, you lose the sale.
75% of all adults have suffered from an unavailable product in-store in the last 12 months. 63% of those adults experienced it online, according to Retail Customer Experience.
Poor inventory control is a serious problem for merchants. It leads to poor customer satisfaction and lost sales. One fix for these problems is updating inventory availability in real time. This article defines real time inventory, explains why you need it, and how you can get it. (more…)