Sorted by Tag: shipstation
(This is a guest post from our friends over at ShipStation, leading web-based shipping solution that helps ecommerce retailers import, organize, and ship orders quickly and easily—wherever you sell, however you ship)
According to ShipStation’s latest Last Touch report, 83% of consumers are less likely to re-purchase from a retailer after a negative delivery or shipping experience.
With more customers shopping online than ever before, it is even more important to ensure your products are being shipped effectively and in a timely manner. Sometimes that means outsourcing and hiring a 3PL, or Third Party Logistics provider. 3PL’s are a great way to scale your business because they take part or all of your shipping processes in their own warehouse so you can focus on other business operations.
Finding the right 3PL is extremely important since they are your customer’s last touch with your brand, which can ultimately make or break their satisfaction. There are many things to consider when searching for a 3PL to meet your needs.(more…)
Can your customers rely on your shipping processes? How often do you miss a date or ship the wrong item?
A negative shipping experience can have an irreparable impact on your relationship with customers. 84% of consumers say that they won’t return to a brand after just one poor delivery experience. It’s evident that a good shipping experience is vital for customer retention.
If you haven’t already, consider improving your online fulfillment processes. You can start by learning from EasyCare Inc and how they instituted same-day shipping for their equine business.(more…)