We’re reading a variety of articles this week. See articles about the relationship between customer experience and profit levels, the latest news from Amazon Prime, and the challenge of eCommerce returns. Read the articles below.
Customer Experience + Profits
One of the best ways for retailers to stay relevant is to ask customers what they want. View the highlights from a recent survey that show how important customer experience is to the success of your retail business.
Amazon Raises Price of Prime
Amazon is also struggling to meet the high costs of online delivery. They’re raising the price of Prime to $120. How do you think consumers will react?
Returns are plaguing online retailers. What can they do about it?