This week we’re reading a variety of different topics. Check out articles about how to prepare for multi-state sales tax, how to make CX your competitive differentiator, and the difference between customer loyalty and engagement.
Multi-State Sales Tax
Last week, we reported that a new ruling means that states can collect taxes from online retailers even if they lack a local presence. To follow up on that, here are necessary steps to take to prepare for any upcoming changes to tax law.
Buying Experience as a Competitive Advantage
Take a deeper look at how to ensure you communicate with customers on the right platform at the right time so you can turn your customer service into a competitive advantage.
Loyalty vs. Engagement
Winning in retail today requires keeping an eye on all customers, even those not living up to loyalty expectation. Learn how to balance loyal and engaged customers.