This week we’re reading a few different topics. Check out articles about what savvy online shoppers look for, unorthodox questions you should ask customers, and how merchants are differentiating in the last mile of fulfillment.
What Savvy Online Shoppers Look For
See six things that savvy shoppers have come to expect from online sellers. They will be looking for these, so you don’t want to disappoint.
While customer feedback surveys can be boring, they’re important to understanding how you can improve. Ask a few of these unorthodox questions to understand your customers even better.
Last Mile, Returns, and Outsourcing
In this latest report from Multichannel Merchant, learn some of the latest trends about eCommerce returns and delivery strategies. How do you match up with what others are offering?