Sorted by Tag: B2B
While manufacturers and distributors have been selling online for over 20 years, many merchants are still trying out eCommerce for the first time. Selling online today is more challenging than ever. Buyers want more than a simple online portal for repeat purchases. Instead, they’re demanding sophisticated online shopping experiences not far from what they’re used to for personal purchases. B2B merchants should look to build out an eCommerce presence that acquires new customers, serves existing, and overall creates a healthy revenue stream.
eCommerce is a strategic investment that takes considerable time and resources, not to mention it’s usually a cultural shift for a B2B organization too. One of the first decisions you might make is whether to sell on a marketplace like Amazon or make the investment in your own branded webstore.
This guide walks you through the differences of these go-to-market eCommerce strategies and why the answer is probably that you should be selling on both.(more…)
Most B2B companies are tackling eCommerce head-on. Realizing the opportunity that online selling represents, manufacturers and distributors are investing in new technology to transform their online presences into personalized buying experiences.
Forrester predicts the B2B eCommerce industry to hit $1.2 trillion in the U.S. by 2021. Despite this, some B2B sellers are reluctant to sell online. It’s understandable that digitally transforming your business is overwhelming, but sellers can’t ignore it any longer. An online presence isn’t a nice-to-have, but rather a requirement for manufacturers and distributors to sell to the next generation of B2B buyers.
See the top reasons why B2B sellers should stop dragging their feet and start selling online.(more…)
Uber and Lyft are taking over taxis. Self-check-out kiosks are taking over store clerk positions. B2B eCommerce webstores are taking over salespeople’s roles – or are they? The answer, in short, is no; however, some salespeople still seem to fear otherwise.
While the salesperson’s role is not becoming obsolete, it is changing; however, before we dive in to how we can get our sales team to corroborate a digital transformation, it’s first imperative that we can explain to them why this additional sales channel is essential.(more…)
This week we’re reading all about B2B eCommerce and how sellers can improve their online selling strategies. Read the articles below!(more…)
As B2B eCommerce continues to gain traction among B2B sellers, they are now faced with the challenge to deliver the same streamlined customer experiences at different customer touchpoints. Modern buyers are looking for simplified and convenient access to product catalogs online but they also may require personal assistance or a direct phone call with a sales rep. They search for items on their mobile phones, then send RFQs on an eCommerce portal, and negotiate prices in person on a call. They expect matching buying experience on every sales channel and this is why having a strong B2B omnichannel strategy is such a vital foundation for each company’s customer-focused eCommerce.
Delivering omnichannel customer experiences in B2B eCommerce is also important for converting offline buyers into fluent eCommerce users. B2B eCommerce market is growing fast – Forrester estimates that US B2B eCommerce has surpassed $1.1 trillion and will grow up to $1.8 trillion by 2023. The name of the game for B2B companies today is bringing more customers online and that means facilitating their eCommerce buying journey every step of the way.
So, what are the key elements of an omnichannel strategy in B2B and how to implement them? We’ll start with an overview of organizational and cultural changes, after which we’ll shortlist major technological enablers. (more…)