(This post was originally published on September 4, 2014. We’ve updated it for accuracy and completeness.)
Every seller starts out small. At first, you only got a few orders a day. You could get by doing the entire order process by hand. But then your store experienced rapid growth. With this influx of orders, you’re probably feeling the pains of your manual processes that are prone to error. Your customers are probably noticing it too, but not in a good way.
This is why you need an order management system. This type of software helps you organize your orders from your different sales channels. It helps you easily fulfill orders efficiently. You’ll have more control over your customer experience.
It can be difficult and time-consuming to sort through the many software options available today. In order to help you (and retailers everywhere) manage your growth, nChannel has compiled the top 5 order management systems for you.
The Best Order Management Systems
According to Monsoon Commerce, if you’re processing more than 10 orders a day – you should be using an order management system. While you probably don’t need a full-fledged ERP system like NetSuite yet, there are systems created for small to medium sized businesses.
This blog post will compare and contrast the best order management systems for your business. The order management systems we looked at are:
How to Choose an Order Management System
When looking into order management systems, it can be difficult to decipher what is actually important to you. Many companies have a long list of features. You have to determine which of those features are important and which are “filler” features.
These are the areas you should pay attention to when choosing your order management system:
- Price: The lowest tier pricing plan available.
- Order Amount: The amount of orders you can process a month.
- Users: The amount of users you can have on the system.
- Support: The support plan for each organization.
- Shipping: Whether or not the system has a shipping solution.
- Inventory: Whether or not the system has an inventory management solution.
These features give you a rough overview of which system is the best fit for your organization. However, there are many more specific features which aren’t considered here: for example, is the order management system compatible with your specific eCommerce platform?
Bottom line, use this blog as a guideline for choosing your system, but make sure to do all the necessary research before committing to one.
Comparison of the Top 5 Order Management Systems
|Ordoro||$25/mo||500||1||Email / Phone /||✓||✓|
|CrazyVendor||$39/mo||100||Unlimited||Email / Phone / Chat||✓||✓|
The Best Order Management System for You
Ordoro is first and foremost a shipping app. They can also sync your inventory across all your sales channels so you don’t oversell. Adding advanced order management capabilities like this gives sellers all the tools they need in one place.
Retailers can process orders as they are placed by customers. Ordoro automatically dispatches orders to your suppliers or draws from on-hand inventory. You then can generate and print shipping labels. All that’s left for you to do is to pack and ship.
The main drawback to Ordoro is that they limit the amount of orders allotted to you. If you’re a seller currently processing less than 500 orders a month, Ordoro is a good choice for you.
CrazyVendor allows you to significantly cut down your time spent laboring over order management. Their web-based service lets you manage your online orders in one place. You’ll be able to synchronize your stock levels. You can then customize and print your shipping labels for orders.
CrazyVendor is the only organization on this list that gives you unlimited users at any pricing tier. Unfortunately, the amount of orders you can process is limited. CrazyVedor is a great order management system for an organization who needs multiple users and isn’t getting a substantial amount of orders yet.
TradeGecko’s origin story is very similar to other companies you see in this market; someone in retail got sick of doing things the hard way and decided to do something about it. They offer both inventory and order management from a centralized location for all of your sales channels. You’ll also be able to automate and control your order fulfillment process.
TradeGecko is the most robust platform for companies seeking inventory and order management. Unfortunately, they do not offer automatic shipping solutions. You’ll have to integrate TradeGecko with ShipStation, who does shipping.
Some new features also include a B2B eCommerce platform and TradeGecko for Sales mobile app. Sellers can now branch out into wholesaling with customized eCommerce storefronts. Their iOS sales tool is a great tool for sales team members at trade shows when meeting customers
The best part of TradeGecko is that they offer unlimited orders. Beware though, one of their sales representatives did state that their system would slow down with an excessive amount of orders. So, that’s something you need to specifically ask about when considering TradeGecko.
Newgistics provides online order fulfillment and returns services. Recently though, they entered into a technology-selling agreements with Manhattan Associates, Inc, a well-known provider of order management technology. This relationships establishes Newgistics as a one-stop eCommerce solution for online retailers.
With Newgisitcs, sellers can manage their inventory and orders across all their sales channels. You’ll have visibility into your inventory across your company. Retailers can also source orders from distribution center, stores, or drop-ship vendors. Newgistics then provides its robust fulfillment and logistics expertise.
If you’re looking for an end-to-end solution, Newgistics might be for you.
As of March 2015, Dydacomp, a web based inventory and order management system, is now called Freestyle Solutions. The corporate name change is to reference the business’s commitment to its cloud-based eCommerce platform. Freestyle Solutions integrates with your webstore, marketplaces, and shipping platforms. They help multichannel sellers automate their order fulfillment process.
Online retailers can manage their inventory and orders in one place and streamline their order processing. You can sync your stock levels across your channels. Sellers then can integrate the shipping process, with both shipment tracking and drop ship capabilities.
Additionally, Freestyle Solutions also offers business intelligence, customer management and accounting capabilities. Users can take advantage of Freestyle Solutions’s system without being charged by number of users, channels, or SKUs.
If you’re a growing online retailer, this could be a good choice for you.
(If you’re looking for an on-premise option, you can still check out their Multichannel Order Management, or M.O.M solution associated with Dydacomp.)
What to do next
Choosing an order management system is the first step in simplifying your retail processes. This list of systems can help you narrow and focus your research on solutions that can work for your business. Stop spending time manually handling the entire order process. Instead center your business on your customers’ experiences.
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