Sorted by Topic: Customer Experience Management
(This post was originally published on August 17th, 2016. It has been updated for accuracy and completeness.)
According to Forrester, US B2B eCommerce is expected to reach $1.8 trillion and account for 17% of all B2B sales in the US by 2023. B2B eCommerce is on pace to be twice the size of B2C eCommerce.
However, many B2B sellers are still in their infancy for building out strategic online channels. So far most have been slow to adopt eCommerce best practices. If there’s one thing to learn from B2C selling, it’s how crucial it is to choose the right platform to power your online business.
This article aims to show B2B merchants the role eCommerce technology plays in building a user-friendly online experience and how to evaluate which B2B eCommerce platform is best for your business. (more…)
(This is a guest post from our friends over at JetRails, a fully-managed white-glove eCommerce hosting service.)
As a robust, open source eCommerce platform, Magento has attracted manufacturers, distributors, wholesalers, and other B2B businesses to its previous-generation software platform, Magento 1 (M1). In most cases, these businesses needed to add Magento extensions and engage in additional custom coding in order create the appropriate shopping experience for their B2B customers as well as to follow unique business rules and practices that were central to how they sell their goods.
Magento 1.x is now on a slow march toward an End of Life in June of 2020. That means that businesses still using M1 are planning to move off of this legacy platform before security patches stop arriving, and before the last minute rush to replatform.
As part of this process, merchants will be able to step back and evaluate which eCommerce platform will be able to best support their future needs. Some SaaS solutions like BigCommerce have evolved to include some B2B features. Depending on the features and functionalities that you need, Magento 2, with its open source architecture, may still be the way to go because of its flexibility and customization. (more…)
The faux holiday National Returns Day came earlier this season than previous years. UPS estimated that they would process and ship 1.5 M returned packages on December 19th and expected another wave of 1.3M packages to hit on January 3rd. It’s unusual to see a spike in returns before Christmas. Experts, however, contribute this new trend to major holiday deals happening even before Black Friday. No matter when “National Returns Day” happens though, returns are an inevitable part of holiday selling or retail in general. And how you handle returns can have a major impact on both your profitability and customer satisfaction.
So, were you ready to handle returns this year? If you weren’t, here’s our latest tips and advice on why you should improve returns in 2019 and how to do so. (more…)
(This is a guest post from our friends over at Finale Inventory, a cloud-based, multichannel inventory management software for eCommerce.)
Running an eCommerce business is both a daunting and rewarding task. A lot goes into building, growing, and managing a business whether it exists online or as a brick and mortar entity. However, eCommerce businesses take a little extra to thrive in today’s digital world. eCommerce businesses are not “new” by today’s standards, but they are still a business model that is being learned and improved by entrepreneurs the world over.
With this in mind, how can you make your own business as successful as it can be? Not only are there a lot of other businesses to compete with, but you want your business to be more than just successful. You want it to have staying power, monetary growth, and a strong following as time goes on. So, how can you ensure that your eCommerce business is successful and more? The following are some essential tips to keep in mind that can make positive, lasting differences. (more…)
(This is a guest post from our friends over at Hawksearch, a search platform that leverages advanced machine learning and pattern analysis to identify the best search experience to deliver to both your B2C and B2B users.)
The eCommerce industry has had explosive growth in the past few years. Ad Week recently stated that millions of dollars of business are conducted every 60 seconds on today’s eCommerce websites. While B2C online selling is still ahead, the great news is that B2B eCommerce is growing exponentially every year. In fact, B2B eCommerce is rapidly becoming a critical marketing channel for many industries, including manufacturing and distributors. There is no question that B2B eCommerce will create the opportunity for these businesses to see significant sales and revenue growth.
Selling online for B2B companies such as manufactures and distributors has really changed the way business gets done, especially when compared to traditional methods. In this blog, we are going to look at how B2B businesses can really benefit from eCommerce and how companies can harness the latest technology to achieve real online success. (more…)