Sorted by Topic: Customer Experience Management
(This is a guest post from our friends over at Noissue, a company that allows merchants to design their own branded tissue paper.)
The importance of packaging often gets lost in the world of eCommerce retail. It’s a myth that a good product ‘sells itself’. As markets become more competitive, small points of difference can have a huge impact. Does your current packaging excite your customers, and help to ‘sell’ your brand? If not, it might be worth thinking about a refresh. (more…)
As eCommerce sales continue to climb, online sellers are looking for ways to revamp their operations to keep up with growing sales volumes. Do you spend most of your time just trying to keep up with order processing between BigCommerce and your other systems?
If this problem resonates with you, you’re ready to consider integrating your BigCommerce storefront with your financial, ERP, POS or 3PL systems to automate your online business. Learn more about the top signs that you’re ready for integration and how to pick the best integration solution for BigCommerce. (more…)
(This guest post was written by Skubana, an all in one solution that unifies operations for online merchants after the checkout. Skubana automates everything from order management, order fulfillment, inventory management and purchase order management.)
Succeeding as a multi-channel eCommerce business is challenging, to say the least. And it doesn’t help that there are countless “gurus” constantly spouting advice, most of which is either outdated or simply doesn’t work.
The result is that you often find yourself struggling to gain traction across all your sales and marketing channels. You may be having success in one channel, but trying to get momentum across all of them seems like a Herculean task.
To paraphrase Bill Clinton, we feel your pain. We know just how challenging omnichannel marketing and sales can be.
To help you, we’ve put together a list of seven powerful, yet easy-to-implement strategies for omnichannel eCommerce success. (more…)
Online return rates average around 20%, more than double of brick-and-mortar stores at 9%. During the holidays, returns can surge to 30% or more!
Returns are an inevitable for online sellers, but some face the challenge better than others. Left unmanaged, returns are a quick way to erode your profitability, especially if you’re planning for aggressive growth.
Are your returns draining your resources? Are you coming up with a plan to deal with them once and for all? (more…)
Integrating BigCommerce to NetSuite is a big (but necessary) step for growing merchants. When looking for integration solutions, it can be overwhelming to find and vet numerous providers. Since integration projects take consider time (and money) to implement, you want to make sure you’re choosing the best solution the first time around.
To help you find the best BigCommerce to NetSuite integration solution, we’ve put together a list of some of the most important questions you should be asking solution providers. Answers to these questions will help you understand what you’re getting for your money and will help set solutions apart from each other. (more…)