Sorted by Topic: Customer Experience Management
Its hard to believe with all the retail system technology available, cumbersome and inefficient manual processes continue to hurt small and medium sized companies running brick and mortar, catalog, e-commerce and marketplace stores.
Managing inventory availability is the number one issue we hear multichannel customers want to solve. Hand keying inventory availability in as purchases occur, struggling to avoid out-of-stocks and cancellations, is expensive, resource intense, stressful. Manually entering orders from one system error prone.
In this post, I’ll dive into why you should be using an automated inventory synchronization system.
There are many aspects to a successful online retailer, and order management is certainly one of the most important ones. Proper order management not only allows your business to run smoothly, but it keeps customers happy, making them far more likely to visit your site in the future.
Magento order processing extensions help to simplify order management in your business, doing everything from organizing orders and making shipping run smoothly to keeping customers in the loop about the status of their purchases.
Magneto extensions help take your business to the next level by simplifying operations and organizing your orders as their numbers increase. Weve compiled five of the best extensions that will help you control your business as it grows, making sure you never have to worry about proper order management. (more…)
As the world of eCommerce continues to become more and more competitive, it is important to give your business every kind of advantage. With those advantages at your disposal, you will be able to build your business, gain customer loyalty and save yourself both time and money. With that in mind, one of the most important aspects of your online business that you will want to focus on is order management. (more…)
I sat in on an nChannel implementation with a customer late last week. You know how we all have those moments in our careers when you just get the ultimate satisfaction of knowing you solved a key issue for client? As our new client was watching all his items come in from his RMS system he said You guys have made my life! —damn near brought tears to my eyes.
Ok, thats a stretch. But his fantastic exclamation got me thinking about the pain customers face when they want to sell online as a secondary channel. Heres some background:
Disclaimer: This is a real customer who is happy to provide a referral to nChannel prospects and partners however, he wanted me to keep his name and company name confidential…so were going to refer to him as Zach… (more…)
nChannel now offers subscribers the ability to take orders in the field and have orders routed to Microsoft Dynamics RMS (or another system that acts as the item master). For those customers that would like to be able take orders at a trade show or at a customer site, this feature provides a simple way to do so using just an Internet connection and a tablet, smartphone or laptop! Field orders are a standard feature in our platform and included with every subscription.
Heres what you can do with this new feature:
– Look up or create a new customer
– Easy search and select features to add items
– Apply and change sales tax for each order
– Add notes specific to the order (Deliver between 1-3PM or Hold for pickup)
– Add attributes – great for custom items that require monograms, logos, etc.
– Add shipping costs
– Select payment methods – including credit cards
Once the order is submitted nChannel will send it to the system and inventory location you wish to use to fulfill the order such as a specific store or warehouse. Today nChannel can send field orders to Microsoft Dynamics RMS or your AspDotNetStorefront or Magento Website if thats where you master your items. Coming June 1st, youll be able to send field orders to Microsoft Dynamics GP and QuickBooks. Well be previewing these connectors and some more new features (like price lists!!) in the coming weeks so stay tuned for details.