This week we’re reading a variety of articles about topics like the increase in the use of emotion in customer care, honest retail predictions for 2019, and how U.S. retailers are underperforming in key omnichannel categories. Read the articles below!
Emotion in Customer Care
Evidently feelings are key in successful customer relations, but how should companies approach it?
Retail Predictions for 2019
2018 was quite the year for retail. Here’s what to expect in 2019.
Underperforming Omnichannel Efforts
Read this latest report to see where many U.S. retailers are still lacking in their omnichannel capabilities like BOPIS and inventory visibility.