This week we’re reading a variety of topics that include what CX trends to watch this year, how to turn online returns into opportunities, and how to cut expenses in your supply chain. Read the articles below!
2019 CX Trends
Check out the latest results from the 2019 CX Trends report by InMoment. It sounds like most brands are struggling to keep up with change.
Turning Returns into Opportunities
74% of consumers are likely to switch retailers due to poor returns management. See how you can improve your processes.
eCommerce Supply Chain
Here are some keys ways to make your eCommerce SCM more efficient and reduce costs.