nChannel now offers subscribers the ability to take orders in the field and have orders routed to Microsoft Dynamics RMS (or another system that acts as the item master). For those customers that would like to be able take orders at a trade show or at a customer site, this feature provides a simple way to do so using just an Internet connection and a tablet, smartphone or laptop! Field orders are a standard feature in our platform and included with every subscription.
Heres what you can do with this new feature:
– Look up or create a new customer
– Easy search and select features to add items
– Apply and change sales tax for each order
– Add notes specific to the order (Deliver between 1-3PM or Hold for pickup)
– Add attributes – great for custom items that require monograms, logos, etc.
– Add shipping costs
– Select payment methods – including credit cards
Once the order is submitted nChannel will send it to the system and inventory location you wish to use to fulfill the order such as a specific store or warehouse. Today nChannel can send field orders to Microsoft Dynamics RMS or your AspDotNetStorefront or Magento Website if thats where you master your items. Coming June 1st, youll be able to send field orders to Microsoft Dynamics GP and QuickBooks. Well be previewing these connectors and some more new features (like price lists!!) in the coming weeks so stay tuned for details.
Comprehensive Reseller Program Offers Cloud-Based Multi-Channel Management Solution for Microsoft Dynamics RMS VARs
COLUMBUS, OHIO – April 10, 2012 – nChannel, a new, cloud-based management platform for retailers and distributors welcomes nine leading Microsoft Dynamics RMS partners to its reseller program. POSitive Technology of Maryland, Revolution POS of Pennsylvania, Retail Technology Experts of Florida, Falcons Nest Business Solutions of Georgia, IUG Business Solutions of New York, Point of Sale Advantage of Georgia, JourneyTeam RDA of Pennsylvania, Texo of Montreal, and Retail Point of South Africa, have joined the nChannel Value Added Reseller Program.
The nChannel Partner Program provides new opportunities for Resellers to deliver cloud-based connectivity solutions by easily connecting the Microsoft Dynamics RMS Point-of-Sale solution to a variety of Accounting and eCommerce solutions to the platform. Once connected, users can begin to manage and share sales, customer, item and inventory information across their existing systems. The nChannel platform will provide a cost effective and easy integration solution for customers along with improvements in efficiency and automation.
nChannel reselling partners combine their retail expertise with services to quickly and cost effectively deploy comprehensive, connected solutions to meet customers needs while building a high-margin revenue stream.
Our primary goal is to assist retailers with solutions that can help them grow and expand, said Mike Nicholson, COO, POSitive Technology. nChannel is one of the most exciting multi-channel offerings weve seen in years a simple, easy-to-use, easy-to-sell-and-support, holistic subscription service with a great team behind it. nChannel when combined with OpSuite gives our retailers a complete cloud based management framework that can incorporate all sales channels. We have numerous OpSuite / nChannel projects underway and we look forward to being part of nChannels future success and helping our customers take advantage of the benefits that cloud computing offers.
I commented this morning on a discussion group I follow for eCommerce merchants. One of our members was asking how to get more product reviews (and if there is a solution for pulling product reviews across multiple sites).
Thought I’d share a strategy that seems to work well for one of my favorite online stores:
By continuing to have a dialogue with your customer after the sale, you can incent them to review their purchases (and buy more stuff). Your timing has to be spot on however. Here’s a strategy one of favorite online store uses (and it’s suckered me in).
The best time to solicit a product review is within 24 hours of your customer receiving the product. Your buyer is either ecstatic or disappointed – emotion spurs a better chance of soliciting action. This merchant sends me a personalized email the evening I receive the product (never fails!) asking me if everything was ok? Was it delivered on time, did it meet my expectations…To respond, they give me a link that enables me to comment on the product.
They also send me a small discount coupon as a thank you for commenting (which of course spurs me on to buy again). I don’t know of a way to drag comments across sites – but if the strategy works, you wouldn’t need to find a solution to do this.
Some might say the process is too labor intensive, but if you build templates and get the timing right, you could partially automate. If you’re sending out newsletters or promotions, don’t forget to address your buyers again, asking for their feedback (and incent them with a discount)
Connector Will Help Magento Customers Link Web Stores to a Variety of Point of Sale and Accounting Solutions
COLUMBUS, OHIO March 15, 2012 nChannel, a cloud based management platform for multi-channel retailers and distributors announced today the release of its newest nChannel Connector for the Magento eCommerce platform.
The Magento connector joins nChannels library of downloadable connectors available for subscribers of the nChannel service. The service is designed to help companies connect their existing Point of Sale, eCommerce and Accounting systems together so they can share and exchange product, customer, inventory and sales information.
nChannel solves the problem of silod systems easily and affordably for small to medium sized retailers and distributors, said Steve Weber, President and CEO of nChannel. Companies that want to integrate their systems have few options today. Traditionally, theyve had a choice of either purchasing products that have established connectivity to an existing system, or hire resources to manually integrate systems . Both choices are expensive, time consuming and a disruption to the business. nChannel subscribers connect their existing systems to the nChannel platform which provides the gateway to enable systems to share and exchange transactional data for a low monthly fee.
When connected, nChannel retail customers that manage brick & mortar stores in addition to web storefronts can manage all sales and fulfillment processes in their Point of Sale systems and have Purchase Orders and combined daily sales information pushed to their accounting system. Distributors can connect their Enterprise Requirements Planning (ERP) to their web store to centralize sales and merchandising or push item, pricing, and inventory availability to their retail customers.
nChannels Magento connector supports Magento Enterprise, Go and Community editions. nChannel currently supports Microsoft Dynamics RMS Point of Sale solution, Microsoft Dynamics GP ERP solution, in addition to AspDotNetStorefront and Magento eCommerce solutions. nChannel will launch additional connectors for todays leading Point Of Sale, eCommerce and Accounting systems throughout 2012.
The Magento eCommerce platform serves more than 110,000 merchants worldwide and is supported by a global ecosystem of solution partners and third-party developers. Magento is a feature-rich, open-source, enterprise-class platform that offers merchants a high degree of flexibility and control over the user experience, catalog, content and functionality of their online store.
Former Sterling Commerce Exec Joins nChannel to Support and Accelerate Business Growth
nChannel announced today that it has named Terry Thomas as its Chief Financial Officer (CFO). As CFO, Thomas will oversee all funding, accounting, financial operations and human resource activities. Terry brings more than 25 years experience in accounting and finance having worked for some of Columbuss prominent, high-growth companies.
We are encouraged by the market response from customers and resellers since we launched the company in August of 2011, said Steve Weber, President and CEO of nChannel. Terry is a great addition to our team, providing us with experienced leadership in the areas of funding, financial operations and administration. Now that weve completed building our experienced, senior management team, we are well equipped to exceed our growth goals.
As Vice President Finance for CBCA Administrators, an Employee Services Organization (ESO) headquartered in Columbus, Ohio, Thomas helped create a parameter driven financial model to help acquire funding, manage daily cash flow, and external audits.
Terry began his career as a CPA with Deloitte and Touche, an international accounting firm. He spent 20 years with Sterling Commerce where he led the Finance and Administration function for the EDI Network as it grew from $9 million to $210 million dollars in revenue. During his tenure, Terry saw the company through the integration of several acquisitions in addition to leading the accounting, billing, financial planning and analysis, human resources and legal departments with a staff of 40 employees. Terry also spent 7 years at several venture-backed Columbus-based companies where he served as Vice President/CFO.