Is Your Business Ready for eCommerce Integration?
A recent eMarketer report forecasts global retail eCommerce sales to reach $4 trillion by 2020, making up 14.6% of total retail spending that year. That’s a staggering number. As consumers continue to shop online more frequently, retailers are looking to cash in on eCommerce sales.
However, as your eCommerce sales grow, it becomes harder to manage the volume. Growing merchants probably use other systems along with their eCommerce platform to manage their processes.
Are your current systems integrated? If they’re not, check out why your business may be ready for integration and how to do it. (more…)
What We’re Reading: Shipping, Holidays, & Digital Experience
This week we’re reading a variety of different topics. See articles about growing shipping volumes, how to have your best holiday season yet, and how to improve your digital customer experience. Read more about the topics below. (more…)
What is Multichannel ERP Integration?
(This post was originally published on May 16th, 2012. We’ve updated it for accuracy and completeness.)
To sell through multichannel channels, merchants use a number of different systems to manage their business. On the frontend, you might sell through an eCommerce store or marketplaces. On the backend, sellers often use an ERP, CRM, or POS system to manage different aspects of their selling operations.
For most sellers though, their ERP system becomes the heart of their business. It’s the central location where you manage all selling processes. However, not all sellers integrate their ERP to their other systems. Find out what multichannel ERP integration is and how it can help your business. (more…)
What We’re Reading: Brick-and-Mortar Retail
This week we’re reading all about brick-and-mortar retail stores. Lately, there’s been a lot of talk about the “retail apocalypse” but these articles say otherwise. Check out some helpful tips about selling in physical stores. (more…)
Retailers Still Aren’t Meeting Customer Standards for Buy Online, Pickup In Store Services
In an effort to integrate eCommerce and brick-and-mortar operations, many retailers are adding buy online, pickup in store (BOPIS) services. Retailers are adding these capabilities even if they aren’t perfected. While customers seek out this service, they still aren’t completely satisfied with it yet.
iVend Retail reported that nearly 57% of all shoppers use this omnichannel service, but only 31% describe it as being a smooth process.
92% of North American shoppers say they regularly shop across multiple channels. Buy online, Pickup In Store is an important part of the customer experience for multichannel shoppers, but retailers are still falling short. See why BOPIS is important to customers and how you can improve your processes to impress your customers. (more…)
