We’re coming off a record year of eCommerce sales. This drives another record, record returns after the holidays. This week we’re reading all about reverse logistics and how retailers deal with returns.
National Returns Day, when the most UPS returns packages are sent back to retailers, will reach a new peak on January 5th. UPS expects holiday shoppers to return 1.3 million packages on the 5th and more than 5.8 million packages during the first full week of January. See what improvements retailers have made to their returns programs to handle this growth.
Converting Returns to Sales
Holiday returns don’t have to be a bad thing. Check out these tips on how to transform those returns into sales and customer loyalty.
Omnichannel = More Returns
Omnichannel retail has fueled more returns and made it more complex. This article gives insight into the strategies that retailers need to adopt to create an efficient strategy for reverse logistics.