Sorted by Tag: Customer Experience Management
Reverse logistics can be a messy business. Most people think of item returns when they hear the term “reverse logistics”, but returns are far from the only aspect. There’s a quandary of information out there about reverse logistics, but I’ve consolidated some good information into five things you may not already know.
To be successful in today’s retail world, you have to be able to execute merchandising practices that support a multichannel strategy. Product information management (PIM), as a technology and as a practice, are critical to your success as a retail business. The same is true if you are a supplier or a B2B business. Accurate, relevant product information can make or break sales. And, it keeps getting more complex to manage product information, as you have to proliferate your business through all kinds of new channels.
As the world of eCommerce continues to become more and more competitive, it is important to give your business every kind of advantage. With those advantages at your disposal, you will be able to build your business, gain customer loyalty and save yourself both time and money. With that in mind, one of the most important aspects of your online business that you will want to focus on is order management. (more…)