This week we’re reading all about the importance of customer experience. In these articles, see why 2018 is all about customer experience, how shoppers have better tech tools than store associates, and how two brands navigate modern eCommerce customer service issues.
If you want to be successful next year and beyond, it’s time you start really focusing on customer experience. See how retailers can work towards improving their customer experience goals.
Store Associates and Tech Tools
If retailers want to improve their customer experience, they must arm their store associates with better tech tools. See where retailers are falling short.
Navigating Modern eCommerce Customer Service
eCommerce businesses on average accrue more than 3x the conversational volume compared to a software business per month. Customer service via chat is another important aspect of the customer experience. See examples from 2 brands and how they’re dealing with this modern eCommere problem.