This week we’re reading a little bit of everything. We’re learning about whether internet retailers need physical stores, how to exceed customer loyalty, and how SMBs make tech decisions. Check out the following articles.
Digital Brands and Physical Stores
Even as traditional retailers struggle, 2016 saw a flurry of offline activity from retailers that started as digital. Can these digital brands evolve physical retail?
Exceeding Customer Expectations
In this newly aggressive commerce climate, customers know their value and demand higher levels of customer service. Learn how loyalty is the best tool for meeting, managing, and exceeding customer expectations.
SMB Tech Purchase Decision Making
Have you ever wondered what the driving forces are behind an SMB’s tech purchase decision? This study gives you those answers.