Sorted by Tag: Customer Experience Management
The faux holiday National Returns Day came earlier this season than previous years. UPS estimated that they would process and ship 1.5 M returned packages on December 19th and expected another wave of 1.3M packages to hit on January 3rd. It’s unusual to see a spike in returns before Christmas. Experts, however, contribute this new trend to major holiday deals happening even before Black Friday. No matter when “National Returns Day” happens though, returns are an inevitable part of holiday selling or retail in general. And how you handle returns can have a major impact on both your profitability and customer satisfaction.
So, were you ready to handle returns this year? If you weren’t, here’s our latest tips and advice on why you should improve returns in 2019 and how to do so. (more…)
(This is a guest post from our friends over at Noissue, a company that allows merchants to design their own branded tissue paper.)
The importance of packaging often gets lost in the world of eCommerce retail. It’s a myth that a good product ‘sells itself’. As markets become more competitive, small points of difference can have a huge impact. Does your current packaging excite your customers, and help to ‘sell’ your brand? If not, it might be worth thinking about a refresh. (more…)
This week we’re reading a variety of articles about how to create an online retail channel on a budget, how retailers are raising the game for back-to-school, and best practices for doing a customer experience assessment. (more…)
(This is a guest post from our friends over at Impresee, a visual API company that offers services for eCommerce, such as visual search and creative search.)
For some time now eCommerce has been around and growing, and it isn’t showing any signs of slowing either. In 2014 online stores worldwide sold around 1,300 billion US dollars and they’re expected to sell 4,800 billion US dollars in 2021!
With figures like those it’s clear that nowadays the problem eCommerce faces has nothing to do with getting people to buy online but with how much online competition has grown! Not just smaller businesses competing against each other, but industry giants squeezing out smaller online stores too.
As the owner of a small online store, there’s no way you can compete with the giants, and you shouldn’t try! But how do you manage not to compete? Well, the answer is simply customer engagement. (more…)
Do you know why your customers choose to abandon their online shopping carts?
All online retailers must deal with cart abandonment. There are many reasons why a browsing customer decides not to buy once they’re in the checkout process. Merchants should always be looking for ways to increase purchases and lower cart abandonment rates among their shoppers.
One way to increase online purchases is to offer more fulfillment options at check out. In this article, see why customers demand multiple fulfillment options and how you can provide them. (more…)