This week we’re reading about all kinds of topics. Check out articles about key eCommerce metrics you might forget about, the value of online reviews, and why we should be talking about the retail revolution.
Key eCommerce Metrics
There’s lots of ways to measure the success of your eCommerce business, but some get more attention than others. See the first part in this blog series about the metrics you might forget about. This article focuses on Net Promoter Score.
The results are in. The majority of shoppers say that they read online reviews and it affects whether or not they purchase a product. See why online reviews are integral to your business.
The Retail Revolution
There’s lots of discussion around physical store closings and the end of this retail era. Retail Customer Experience, on the other hand, wants to talks about how omnichannel can fuel the future of retail’s evolution.