What We’re Reading: Cloud Computing
This week we’re reading all about cloud computing. As a company that sells a cloud-based multichannel management platform, we’re always trying to keep up on the latest trends. You can expect to keep hearing more about cloud computing in the following years. (more…)
What We’re Reading: The Future of Retail
This week we’re reading a few different articles that depict the future of retail. Learn what lies ahead for brick and mortar, personalization, and the use of technology. (more…)
5 Business Practices That Make or Break Your Multichannel Strategy
(This post was originally published on August 6, 2012. We’ve updated it for accuracy and completeness.)
To be a successful multichannel retailer, your strategy should be well thought out and planned for. It’s important that you thoroughly review your system’s capabilities. You will have to manage item, inventory, sales and customer information between your eCommerce, point of sale, accounting/ERP, and other systems that may be used in your multichannel environment.
And even though a multichannel strategy has many facets to it, simple business practices can help better ensure your strategy will be successful. (more…)
What We’re Reading: eCommerce and Omnichannel
This week we’re reading a little bit of everything. We looked at articles about improving your eCommerce strategy and why omnichannel is dead. Check out the different articles below. (more…)
The Best Way to Improve Customer Satisfaction
Never say no to customers. Treat customers like your boss. Always make customers the focus of your decisions.
These are all familiar tips for improving your customer satisfaction. While this advice is helpful, is it enough?
The retail industry expects to compete solely on customer experience soon. This makes customer satisfaction more important than ever. See how you can improve your customer satisfaction rates. (more…)