With a new year, comes fresh content. This week we’re reading about different ways that retailers should be thinking to evolve their business. Articles include why retailers shouldn’t forget about the post-purchase experience, should retailers still be nervous about the cloud, and why retailers should start thinking like startups.
Sometimes retailers can get caught up in only thinking about personalization and the check out process. See why the post-purchase experience is just as crucial to the rest of the customer experience.
Some retailers have been reluctant to adopt cloud-based software because they fear it might disrupt their core systems. See why retailers needs to embrace the cloud in order to deliver a seamless and personalized customer experience.
Thinking Like a Startup
The retail world is shifting. Consumer behavior has changed dramatically. Successful retailers are thinking like startups and embracing change. Should you be too?