Sorted by Tag: Customer Experience Management
B2B Online Selling Challenges (and How to Overcome Them)
B2B online sales are projected to reach $1.13 trillion in 2020. [1] This is driven by B2B buyers who are moving to buy online.
With this change in B2B behavior, B2B sellers are looking to beef up their online presence. Some are fumbling along the way as they do so.
In this article, we’ll cover some of the common challenges B2B sellers face when looking to move more business online. We’ll also show you how you can overcome these challenges. (more…)
What We’re Reading: eCommerce Returns
This week we’re reading about when customers return their online purchases. Returns are turning into a significant problem for online retailers. Learn how returns are impacting retailers and what you can do to combat them.
What We’re Reading: Retail Technology
This week we’re reading all about advancements in retail technology. These articles explain what retailers should look for in the coming years in terms of technology, and understand its impact on retail. (more…)
How Dynamics GP and eCommerce Integration Improves Customer Experience
eCommerce sales increased 14.6% in 2015 to a total of $341.7 billion. It’s the sixth year that eCommerce sales have grown near or above 15%. And, they’re expecting it to keep climbing.
This is leading manufacturers, wholesalers, and retailers to invest more into their online sales channels. They’re upgrading the technology powering their web stores and expanding to marketplaces like Amazon and eBay.
Retailers have to be wherever their customers are. A multichannel strategy helps you reach them.
But, simply reaching them isn’t enough. You also have to provide the best shopping experience possible.
To do just that, retailers must choose the right eCommerce technology, integrate with their backend system like Microsoft Dynamics GP. This article will help you better understand the best solution for Dynamics GP eCommerce integration. (more…)
What We’re Reading: Meeting Customer Expectations
Retailers have to continually meet growing customer expectations. This causes retailers to evolve across their entire business operations. This week we’re reading articles that discuss new ways that retailers are changing (or need to think changing) their business to meet customer expectations. (more…)