Amazon Prime Day: How the Holiday Evolves and Retailers Respond

Another summer, another successful Amazon Prime Day. The past few weeks have been buzzing with anticipation and analysis of Amazon’s faux holiday, Prime Day. After five years of running their member-only sale, there’s still lots to learn from the holiday. Let’s look into how the summer holiday has evolved over the years and what lesson retailers can take away to prepare for next year.

RPV: The Most Important KPI for Your eCommerce Store

(This is a guest post from our friends over at, 121eCommerce, a seasoned Magento Professional Partner and web development agency specializing in B2B and B2C eCommerce.)

If you run an online store, chances are you have your eyes on a lot of KPIs. From return rates to bounce rates, cart abandonment, conversion rates, AOV and more – there’s a lot to keep track of.

So what’s the most important KPI to keep your eye on? 

It’s none of the above.

It’s RPV. Revenue Per Visitor. 

Get Ship Done with ShipStation – nChannel Announces Partnership with ShipStation

nChannel is excited to welcome ShipStation as our newest partner! ShipStation helps eCommerce retailers import, organize, process, and ship orders efficiently from any web browser. With over 150 shopping carts, marketplaces, carriers, and fulfillment services, merchants of all sizes can streamline shipping wherever you sell and however you ship.

Why Your eCommerce Delivery Strategy Is More Important than Ever

(This post was originally published on July 6, 2017. We’ve updated it for accuracy and completeness.)

Can your customers rely on your shipping policies? How often do you miss a date or ship the wrong item?

A negative shipping experience can have an irreparable impact on your relationship with customers. 84% of consumers say that they won’t return to a brand after just one poor delivery experience.

All it takes is one mistakes to erode your brand image and customer loyalty. These mistakes add up and affect your bottom line too.

If there’s one business area to focus on next, consider making it your eCommerce delivery strategy. Statistics show that a good shipping experience is more important than ever for customer retention.

Does Your 3PL Provider Have Technology Needed to Grow & Keep Business Running?

(This is a guest post from our friends at ReTrans Freight, provider of integrated transportation technology solutions, focused on simplifying LTL B2B/B2C online commerce.)

When evaluating 3PL providers and logistics companies, technology should arguably be one of the primary attributes to be considered. What sort of tools are available to clients and do these come at an additional cost? How secure is the environment within which your data will be housed? Now that we are deep into the internet age, it’s imperative that merchants question the ways in which their logistics partners automate, integrate and innovate. After all, freight costs are one of the largest line-item expenditures a company manages so it behooves shippers to ensure that their getting their money’s worth.