Sorted by Topic: Customer Experience Management
What We’re Reading: eCommerce Returns
This week we’re reading about when customers return their online purchases. Returns are turning into a significant problem for online retailers. Learn how returns are impacting retailers and what you can do to combat them.
How Dynamics GP and eCommerce Integration Improves Customer Experience
eCommerce sales increased 14.6% in 2015 to a total of $341.7 billion. It’s the sixth year that eCommerce sales have grown near or above 15%. And, they’re expecting it to keep climbing.
This is leading manufacturers, wholesalers, and retailers to invest more into their online sales channels. They’re upgrading the technology powering their web stores and expanding to marketplaces like Amazon and eBay.
Retailers have to be wherever their customers are. A multichannel strategy helps you reach them.
But, simply reaching them isn’t enough. You also have to provide the best shopping experience possible.
To do just that, retailers must choose the right eCommerce technology, integrate with their backend system like Microsoft Dynamics GP. This article will help you better understand the best solution for Dynamics GP eCommerce integration. (more…)
Is an Online POS System Right For Your Business?
Many retailers are switching to cloud-based, or online point-of-sale (POS) systems. They’re making the switch for all different types of reasons from affordability to a better customer experience.
While online POS systems are gaining in popularity, they’re not for all retailers.
To help you decide if you should switch to a cloud-based POS system, we put together a list of pros and cons to use as a guideline when making your decision. (more…)
What We’re Reading: Meeting Customer Expectations
Retailers have to continually meet growing customer expectations. This causes retailers to evolve across their entire business operations. This week we’re reading articles that discuss new ways that retailers are changing (or need to think changing) their business to meet customer expectations. (more…)
What We’re Reading: A Big Week For Amazon
Amazon is kind of omnipresent. (Actually one of the articles below gets into that.) But, this week they were a little more present in the online news/blogosphere cycle. That’s what we’re sharing this week.
