Sorted by Topic: Customer Experience Management
What We’re Reading: Brick & Mortar Stores, Digital Shoppers’ Shoes, Amazon Dash Button
This week, there’s no running theme for the articles I chose to share. Each of them are just good content discussing important information that you should know about as a retailer, eCommerce manager, or entrepreneur. It’s finally warming up, so read this post then go outside!
INFOGRAPHIC: Why Retailers Should Set Customer Service Goals
Did you know that it takes 12 positive customer experiences to make up for 1 negative experience? Or that 89% of customers have stopped doing business with a company after a poor experience?
Customer experience is critical to your retail brand’s long-term profitability. You can’t afford to upset and lose customers for fixable reasons. Customer service is a critical part of your customer’s experience, but it’s not always taken seriously.
In this post (featuring an excellent infographic via Salesforce), we’ll discuss the importance of setting customer service goals to improve your customer experience and build a profitable company.
eBay Inventory Management: Manage Inventory Like a Pro
(This post was originally published on April 15, 2014. We’ve updated it for accuracy and completeness.)
When you sell one or two items around the house on eBay, inventory management isn’t an issue. You have one designer purse to sell. You list it. Now, you have no designer purses to sell.
But, if you’re using eBay as a sales channel for your business, managing inventory can get a lot more complicated.
In this post, we’ll dive into what those complexities are and how you can overcome them.
What We’re Reading: Advice For Investing In Growth
The theme of what I read this week seems to be the importance of investing in your business. But not all investments are created equal. The right investments in the right places can make all the difference. These articles will give you some ideas on how to be smart with your spending and how to choose investments that will make the biggest impact on your retail business.
Choosing The Best Magento POS Integration For Your Company
Since you’re reading this post, you’re probably looking for a Magento POS (point-of-sale) integration. But, you may be approaching it all wrong.
You don’t necessarily want to look for the POS system that works best with Magento. First you need to figure out what POS system works best with your company. Once you determine that, then you make sure it integrates with Magento.
In fact, according to Point of Sale News, the number one mistake people make when choosing a POS system is not understanding their businesses needs. So it’s essential to focus on the best POS system for your company, not for Magento.
This blog post will cover what to look for when choosing a Magento POS integration for your company. It will recommend two POS systems we know work great with your company and Magento. It’ll also discuss one of the POS systems designed specifically for Magento.