Sorted by Topic: Customer Experience Management
Omnichannel is a buzzword. Multichannel is a strategy.
Have you heard that omnichannel is the future of retail? Do you read case studies and blog posts about being everywhere for your customers, all the time? Maybe you’ve even seen that omnichannel is the next evolution of multichannel.
I’m here to tell you that you’ve been misled!
Top 5 Online Payment Solutions for Online Retailers
With the steady increase in online shopping, it’s crucial to start selling your products online to grow your business. However, it’s harder than you may expect to make your website capable of handling online transactions. Connecting your site with a payment processing provider often requires advanced technical knowledge.
Luckily, third-party payment service providers give you this capability without the complexity. These type of providers deliver the solutions to process transactions and create a better shopping experience for your customers.
But, there are multiple types of payment service providers available. They have different features, capabilities and rates. How do you figure out which one is best for you? (more…)
5 Things You May Not Know About Reverse Logistics
Reverse logistics can be a messy business. Most people think of item returns when they hear the term “reverse logistics”, but returns are far from the only aspect. There’s a quandary of information out there about reverse logistics, but I’ve consolidated some good information into five things you may not already know.
Operation Holidays 2014: 5 Tips to Increase Your Online Sales
This holiday season should be a big one for retailers. Deloitte anticipates that total holiday sales will increase somewhere between 4.0% and 4.5% over 2013, for total sales of $981 to $986 billion. Another recent projection from eMarketer–even better news for e-retailers–projects eCommerce growth for November and December at 16.6% this year to $72.4 billion, up from their estimate of 15.3% last year.
In their Seventh Annual Online Retail Holiday Readiness Report, IBM provides key metrics to convince sellers to sell online this year. Average order value (AOV) and items per order both rose to record over the past year. AOV in 2013 was $122.46 in December, a 13% increase from 2011.
Multiple sources are reporting promising numbers for this holiday season. It’s not too early to start prepping for the most wonderful time of year. (more…)
The 5 Best Magento Extensions of 2014
“Magento” is more popular than the term “eCommerce”, and searched for twice as often as its competitor Shopify. Magento also powers more than 26 percent of all eCommerce sites in the Alexa top one million sites list. Magento is rapidly becoming the face of eCommerce, because of two reasons: it’s free and it’s open source. Like many open source platforms, the list of extensions can be overwhelming. So, we narrowed it down for you.
These are our top 5 Magento extensions to consider for your eCommerce business. (more…)