Sorted by Topic: Customer Experience Management
What We’re Reading: Click and Collect, Same-Day Delivery, One-Hour Delivery
As we enter the “last mile” of the holiday season, we decided to take a look at some of the ways you can optimize the “last mile” of your customer experience. This is one of the more complicated parts of running a retail business. It’s also where an effective multichannel retailer can beat out online-only retailers and traditional, brick-and-mortar retailers (no matter how large they are).
Top 5 Magento Shopping Cart Abandonment Extensions
You’re losing money. But, you’re not alone. All online sellers suffer from cart abandonment issues. Every day you’re losing potential orders online.
With a market flooded with extensions for your Magento web store, it’s hard to figure out which one is best for you. We’ve done the research and narrowed down the choices for you. (more…)
2015 New Year’s Resolutions for the Multichannel Retailer
It’s that time of the year again. It’s time to assess everything you did for your multichannel business. It’s time define your goals for 2015 and to set strategic priorities. It’s also time to reflect on the past year’s successes and failures.
2015 can be the year you transform your business.
There’s an enormous opportunity out there for those businesses who are intentional about grabbing it. Here are some New Year’s resolutions to help get you there.
What We’re Reading: Dinosaurs of Retail, Eulogizing Black Friday, Early Holiday Season Takeaways
So, here we are! Right smack in the middle of the hottest season for retail. Many retailers are reaping the benefits of the holidays while others aren’t quite seeing the growth they may have expected. A few of the articles I read this week point out the differences between those that are smiling and those that are scratching their heads.
What We’re Reading: Black Friday/Cyber Monday 2014 Recap
The Thanksgiving-Black-Friday-Cyber-Monday mega weekend has come and gone. We’re over the first major hurdle of the retail silly season. Though we know you’re focused on continuing to rack up your holiday sales, now is a good time to look back at how the weekend went. Early reports are showing some significant growth and some notable trends. The key takeaways: you need to focus on digital and you need to invest in mobile.