This week we’re reading about all different types of retail topics. Check out articles about the adoption of drop shipping by retailers, what shoppers want from artificial intelligence, and how to create a Voice of the Customer program. You don’t want to miss out on these insightful articles!
Online retailers are using drop shipping more and more to lower inventory costs and expand their product catalog. However, drop shipping isn’t without its complications. See what percentage of retailers will take advantage of drop shipping in the following years.
There’s been a lot of talk about retail and artificial intelligence. But, do you know what your customers actually want? Find out what shoppers had to say about artificial intelligence from this survey by Ikea.
Voice of the Customer
Today, it’s all about the customer experience. To improve yours, you should consider creating a concrete Voice of the Customer program focused on improving the customer experience. Check out these 6 steps to creating a robust program.