Reverse Logistics: Where Online Retailers Should Make Improvements
If there’s one improvement you make to your online business this year, consider making it to your reverse logistics.
According to the National Retail Federation, merchandise returns cost U.S retailers more than $260 Billion in lost sales.
Returns are inevitable for merchants. They can’t be avoided. Instead, merchants should take the opportunity to use reverse logistics to increase sales and customer loyalty. Your returns process is a crucial part of the customer experience, and it is time you start treating it as so. (more…)
What We’re Reading: Digital Brands, Customer Loyalty, Tech Decisions
This week we’re reading a little bit of everything. We’re learning about whether internet retailers need physical stores, how to exceed customer loyalty, and how SMBs make tech decisions. Check out the following articles. (more…)
6 Tips for Choosing Which eCommerce and Retail Conferences to Attend
There are thousands of conferences held in the United States every year. For every industry, conferences offer a unique experience to meet, learn, and connect with others. Most people learn insights and advice that they can’t find anywhere else.
For a retailer, especially those in eCommerce, it can be overwhelming to choose which eCommerce conferences you want to attend throughout the year. Conferences are usually costly and require lots of planning.
This post will provide tips and resources to help you choose retail conferences that are worth your time. (more…)
What We’re Reading: The Evolution of Retail
This week we’re reading a little bit of everything. The following articles revel the evolution of the retail world. These are the industry changes that you don’t want to miss. (more…)
eCommerce Basics: How to Get Started
In January 2016, Internet Retailer reported that online sales in the US are expected to reach $523 billion in the next five years, up 56% from $335 billion in 2015.
Consumer preference and improvement in technology are driving eCommerce growth. Consumers demand the ease, convenience, and quickness of online shopping. Retailers are making the necessary improvements to meet those demands allowing consumers to shop as they want.
eCommerce is a big opportunity for both emerging and established retailers. Do you think you’re ready to tackle the world of eCommerce? Read our guide of eCommerce basics before you do! (more…)