What We’re Reading: eCommerce and Omnichannel
With holiday shopping dominating the news, we’ve been reading a lot about eCommerce and omnichannel topics this week. Check out these articles to improve your online strategies. (more…)
ERP Evaluation: Choosing an ERP for Your Multichannel Retail Business
Your business is growing. You realize you need a robust backend system like an ERP to manage your processes.
There’s many different types of ERP systems available. How do you evaluate different ERP systems for the one that’s best for your multichannel retail business?
This article will help you choose an ERP that supports specific multichannel retail requirements that meets your customers’ demands. (more…)
What We’re Reading: New Year’s, Customer Engagement, and Fulfillment
This week we’re reading a little bit of everything. We’re looking at New Year’s resolutions for retailers. Then, we’re checking out customer engagement strategies. We’re also interested in what types of online business need fulfillment centers. It’s a smorgasbord of articles and you can get to pick what sounds best to you! (more…)
What We’re Reading: Beyond Omnichannel
For the past few years, all merchants have been able to talk about his omnichannel. Many realized the need to create consistency across all of their consumer touch points. While many have invested in omnichannel practices, it’s already time to start thinking about the bigger picture. This week we’re reading articles about how merchants need to now start thinking beyond omnichannel. (more…)
What is Unified Commerce?
89% of businesses soon expect to compete mainly on customer experience, as reported by Gartner. Customer experience is becoming a key brand differentiator, over price and product. However, as retailers add more selling channels, their customer experience becomes more difficult to manage for every customer touchpoint.
Many merchants realize the need for a seamless customer experience across channels. However, many admit that they currently aren’t doing it well. They don’t have the technologocail capabilities necessary to make it happen.
With fear of customer churn due to bad experiences looming, retailers are looking to unified commerce. In this article, we’ll explain what unified commerce is and its advantages to merchants. (more…)
