Sorted by Topic: Customer Experience Management
Distributed Order Management as a Competitive Advantage
Distributed order management can be a competitive advantage for organizations that understand how to do it right. But, it’s also a complicated initiative to take on.
In this post, we’ll dive into what distributed order management is, what it means to your business, and how you can get start using it as a competitive advantage.
What We’re Reading: RetailWire Discussions
We like healthy debate–turning a considerate eye to the way things are done. Retail and eCommerce has been fraught with all sorts of inefficiencies and outright bad ideas over the years. So, we can appreciate anyone who’s willing to challenge some of those ideas.
RetailWire has time and again published interested articles, framed as discussion questions, to get interesting debates started. Some of the most valuable insight comes from the comments thread, where the real debate ensues. This week we’re reading a few of these articles, and we think you should, too.
What We’re Reading: Industry Experts On Customer Experience
Creating an exceptional customer experience can be difficult. And, the shear volume of advice, tips, and how-to’s on the Internet make it even more confusing. It can be difficult to dissect who is an expert, and who is just peddling ideas to look like an expert. Sometimes it’s just best to listen to recognized industry leaders.
So, this week we’ve got three examples of recognized industry experts giving customer experience advice (and a little more).
Top 5 Shopify Shipping Apps
Selling online through your Shopify web store presents many difficulties. A lot can go wrong throughout the time it takes to attract a new customer, convert them into a buyer, and then shipping their order.
Where many Shopify owners go wrong is in their ability to ship items timely and accurately. Dealing with angry customers over lost orders or having to refund customers is a headache. You need one of Shopify’s shipping apps to automate how you manage shipping.
In this post, we’ll compare what we think are the top 5 Shopify shipping apps. (more…)
What We’re Reading: Throwback Retail
We spend a lot of time focusing on the future of retail, the future omnichannel, the future of eCommerce, etc. But, there’s a lot of value in looking backwards, too!
There’s wisdom in the past. There’s experience. There are stories from which you can learn. This week we’re reading about the past, and how it can help you in the future.