What We’re Reading: Retail Delivery Wars and Reviews
This week we’re reading about a few topics that include profitable retail delivery strategies, mistrust around eCommerce reviews, and how to change a bad delivery experience into a good one. Read the articles below!
(more…)Does Your 3PL Provider Have Technology Needed to Grow & Keep Business Running?
(This is a guest post from our friends at ReTrans Freight, provider of integrated transportation technology solutions, focused on simplifying LTL B2B/B2C online commerce.)
When evaluating 3PL providers and logistics companies, technology should arguably be one of the primary attributes to be considered. What sort of tools are available to clients and do these come at an additional cost? How secure is the environment within which your data will be housed? Now that we are deep into the internet age, it’s imperative that merchants question the ways in which their logistics partners automate, integrate and innovate. After all, freight costs are one of the largest line-item expenditures a company manages so it behooves shippers to ensure that their getting their money’s worth.
(more…)What We’re Reading: Returns, Comparison Shopping and Emotional Buying
This week we’re reading a variety of topics that include how to better manage returns, combating comparison shopping on Amazon, and how emotions play into customer decision-making. Read the articles below!
(more…)Get Your B2B Sales Team On Board for Your eCommerce Migration
(This is a guest post from our friends over at ES Tech Group, who offers the B2B webstore platform, EvolutionX, and web catalog service, FusionPlus.)
Uber and Lyft are taking over taxis. Self-check-out kiosks are taking over store clerk positions. B2B eCommerce webstores are taking over salespeople’s roles – or are they? The answer, in short, is no; however, some salespeople still seem to fear otherwise.
While the salesperson’s role is not becoming obsolete, it is changing; however, before we dive in to how we can get our sales team to corroborate a digital transformation, it’s first imperative that we can explain to them why this additional sales channel is essential.
(more…)What We’re Reading: CX Trends, Online Returns, & Supply Chain
This week we’re reading a variety of topics that include what CX trends to watch this year, how to turn online returns into opportunities, and how to cut expenses in your supply chain. Read the articles below!
(more…)
